# Privacy Policy Last Updated: June 20, 2026 --- ## IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA CRAYON CAPITAL SOLUTIONS LLC ("we," "us," "our," or "Company") DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing or promotional purposes. SMS subscriber phone numbers and opt-in consent records are used exclusively for service-related messaging and appointment communications. This information is not sold, traded, or shared with any external parties except as required by law or to fulfill service delivery. --- ## 1. Introduction CRAYON CAPITAL SOLUTIONS LLC is committed to protecting your privacy. This Privacy Policy explains how we collect, use, protect, and share your information when you use our website (https://crayoncapitalsolutions.com) and services, including SMS messaging, email communications, appointment confirmations, appointment reminders, service notifications, and website tracking tools. By using our services, visiting our website, or opting into our communications (including SMS and email), you agree to this Privacy Policy and our Terms of Service. If you do not agree with these practices, please do not use our services or provide your information to us. --- ## 2. Information We Collect ### Contact Information We collect your name, email address, phone number, and mailing address when you: - Submit appointment request forms - Sign up for SMS or email communications - Request information about our services - Contact us directly ### SMS Opt-In and Consent Data When you opt in to receive SMS messages from us, we collect and maintain: - Your phone number - Your explicit consent to receive SMS messages - The date and method of opt-in (e.g., website form) - Records of any opt-out requests (when you reply STOP) - SMS communication history ### Communications Data We collect your messaging preferences and maintain records of: - All SMS messages sent to you and any replies - All email messages sent to you - Your opt-out activity and preferences - Communication consent records for compliance purposes ### Usage and Device Information We may use cookies, pixels, web beacons, and analytics tools to collect information about how you use our website, including: - Your IP address - Browser type and operating system - Pages you visit - Links you click - Time spent on pages - Referral source - Device information ### Appointment and Service Data When you schedule appointments or use our services, we collect details associated with those interactions, including appointment times, property information, and communication preferences. --- ## 3. How We Use Your Information We use your information for the following purposes: ### Primary Service Delivery - Appointment confirmations and reminders: We send SMS and email messages to confirm appointments and remind you of upcoming scheduled times - Service notifications: We send SMS and email messages related to your appointment status, property assessments, and follow-up communications - Customer support: We use your information to respond to your inquiries and provide assistance ### Communications (Based on Your Consent) - SMS marketing messages: If you have opted in to receive promotional or marketing text messages, we send these communications to your phone number - Email marketing: If you have opted in, we send promotional emails to your email address - Service alerts: We send transactional messages about your account and services ### Compliance and Legal - Consent records: We maintain detailed records of your consent to SMS and email communications for regulatory compliance and TCPA compliance - Opt-out records: We maintain records of all opt-out requests to honor your preferences and comply with TCPA requirements - Fraud prevention and security: We monitor for fraudulent activity and protect the security of our services ### Analytics and Improvement - Website analytics: We use analytics to understand how visitors use our website and to improve our services - Performance tracking: We track the effectiveness of our marketing campaigns and appointment reminders --- ## 4. SMS Messaging Terms and Conditions ### Opt-In Process By submitting your phone number through our website form at https://crayoncapitalsolutions.com/Appointment, you explicitly consent to receive SMS text messages from CRAYON CAPITAL SOLUTIONS LLC. You must affirmatively check the SMS opt-in box to indicate your consent. ### Message Frequency Message frequency may vary. You may receive appointment confirmations, appointment reminders, service notifications, and promotional messages. The exact number of messages depends on your appointment schedule and communication preferences. On average, customers may receive between 1-10 SMS messages per month, but this varies based on activity. ### Message Content SMS messages may include: - Appointment confirmations and scheduling details - Appointment reminders (typically sent 24 hours before your appointment) - Service status updates and property information - Follow-up communications - Promotional messages (if you opted in to marketing SMS) - Links to our website or appointment system ### Carrier Rates and Charges Message and data rates may apply. Standard carrier rates for text messaging apply. Message and data rates charged by your wireless carrier will be based on your service plan. If you have a limited text messaging plan, you may be charged per message. Please check with your wireless carrier for any applicable message and data charges. ### How to Opt Out You can unsubscribe from SMS messages at any time: - Reply "STOP" to any message from us. We will send you a final confirmation message and stop sending SMS messages - After you reply STOP, you will no longer receive SMS messages from us unless you opt back in - You may opt back in at any time by texting "START" or re-submitting the opt-in form ### Help and Support - Reply "HELP" to any message for assistance or information about our SMS messaging program - You may also contact us directly at: - Email: [email protected] - Phone: 513-237-8546 ### TCPA Compliance Our SMS messaging program complies with the Telephone Consumer Protection Act (TCPA). By opting in to SMS messages, you are providing your prior express written consent to receive SMS communications from CRAYON CAPITAL SOLUTIONS LLC at the phone number you provided. --- ## 5. Cookies and Tracking Technologies ### What Are Cookies? We use cookies and similar technologies (pixels, web beacons, local storage) to: - Remember your preferences - Understand how you use our website - Personalize your experience - Track the effectiveness of our marketing efforts - Measure website performance ### Types of Cookies - Essential cookies: Required for website functionality - Analytics cookies: Help us understand visitor behavior - Marketing cookies: Track advertising effectiveness - Preference cookies: Remember your settings ### Your Cookie Choices You can control cookies through your browser settings: - Most browsers allow you to refuse cookies or alert you when cookies are being sent - Disabling cookies may limit your ability to use certain features of our website --- ## 6. How We Share Your Information ### What We Do NOT Share **We do not sell your personal information to any third parties.** We do NOT share the following with any third parties or affiliates for marketing or promotional purposes: - Your mobile phone number - Your SMS opt-in consent information - Records of your SMS messages - Your opt-out preferences This information is used exclusively for service delivery and compliance purposes. ### Limited Sharing for Service Delivery We may share your information only in the following limited circumstances: Service Providers: We may share information with trusted third-party vendors who assist us in delivering our services, including: - SMS and email delivery platforms - Customer relationship management (CRM) systems - Scheduling and appointment management tools - Website analytics providers - Customer support and helpdesk software - Payment processors These service providers are contractually obligated to: - Use your information only to perform services on our behalf - Maintain the confidentiality of your information - Not sell or share your information for their own marketing purposes - Comply with all applicable privacy and data protection laws Legal Requirements: We may disclose information if required by law, court order, subpoena, or government request, or to: - Comply with legal obligations - Protect our legal rights - Enforce our Terms of Service - Protect the safety and security of our users or the public Business Transfers: If CRAYON CAPITAL SOLUTIONS LLC is involved in a merger, acquisition, asset sale, bankruptcy, or other business transaction, your information may be transferred as part of that transaction. We will provide notice and require any successor to honor this Privacy Policy. --- ## 7. Your Privacy Choices ### SMS Communications - Opt out anytime: Reply STOP to any message - Confirmation: You will receive a final confirmation message - No further messages: We will immediately stop sending SMS messages - Opt back in: Reply START or resubmit the opt-in form at any time ### Email Communications - Marketing emails: Click the unsubscribe link in any marketing email - Service emails: You cannot opt out of essential service emails (appointment confirmations, reminders) ### Access and Correction You may contact us to request: - Access to your personal information - Correction of inaccurate information - Deletion of your personal information (subject to applicable law) - Information about how your data is being used Submit requests to: [email protected] ### Do Not Track Some browsers include a "Do Not Track" feature. Our website does not respond to Do Not Track signals at this time. --- ## 8. Data Security ### Security Measures We use reasonable administrative, technical, and physical safeguards to protect your information, including: - Encryption of sensitive data in transit - Secure password protection for accounts - Regular security assessments - Limited access to personal information - Employee privacy training ### Limitation of Liability No method of transmission over the Internet or electronic storage is 100% secure. While we implement security measures to protect your information, we cannot guarantee absolute security. You use our services at your own risk. --- ## 9. Children's Privacy Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will delete that information immediately. If you believe we have collected information from a child under 13, please contact us immediately. --- ## 10. California Consumer Privacy Act (CCPA) and Other State Privacy Laws If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA), including the right to: - Know what personal information we collect - Know whether your personal information is sold or shared - Delete personal information we have collected - Opt out of the "sale" or "sharing" of your personal information - Non-discrimination for exercising your CCPA rights Important: We do not sell or share your personal information for marketing purposes, so the "opt-out" right does not apply to our business practices. To exercise your rights, contact us at: [email protected] Similar privacy rights may apply in other states. Please contact us if you have questions about your state-specific privacy rights. --- ## 11. International Users Our website and services are designed for users in the United States. If you are located outside the United States, please be aware that information you provide may be transferred to, stored in, and processed in the United States. By using our services, you consent to the transfer of your information to the United States. --- ## 12. Third-Party Links Our website may contain links to third-party websites and services. We are not responsible for the privacy practices of these third-party sites. We encourage you to review the privacy policies of any third-party sites before providing your information. --- ## 13. Updates to This Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any changes will be posted to this page with an updated "Last Updated" date. Your continued use of our services after changes are posted constitutes your acceptance of the updated Privacy Policy. --- ## 14. Contact Us If you have questions about this Privacy Policy, our privacy practices, or wish to exercise any of your privacy rights, please contact us: **CRAYON CAPITAL SOLUTIONS LLC** Mailing Address: 3552 Woodburn Ave Cincinnati, OH 45207 Email: [email protected] Phone: 513-237-8546 Website: https://crayoncapitalsolutions.com We will respond to your inquiry within 30 days. --- ## 15. Governing Law This Privacy Policy is governed by the laws of the State of Ohio, without regard to its conflict of law principles. Any disputes arising from this Privacy Policy shall be resolved in the courts located in Hamilton County, Ohio.